Counselling & psychotherapy services

There are a few different ways your counselling sessions can be organised:

  • face-to-face counselling
  • telephone counselling
  • online counselling (via Skype or email)

And there are subsidies available if your counselling is about cancer.

Face-to-face counselling

Face-to-face counselling and psychotherapy sessions are 50 minutes.
Your confidentiality is always protected. Even online.

These sessions are tailored to your needs, and flow safely at your pace, so you can navigate through the issues in your life.

Some areas you might want to explore in your counselling sessions include:

  • healing depression or anxiety
  • resolving relationship dynamics
  • coping with family challenges
  • living with cancer
  • caring for a loved one with cancer
  • living with other chronic or terminal illness
  • boosting your self-esteem
  • recovering from abusive relationships
  • reducing stress
  • easing the pain of bereavement
  • restoring yourself after grief or loss
  • exploring fertility issues
  • untangling your worries about pregnancy or birth
  • restoring yourself after grief or loss
  • finding a work-life balance
  • living with physical pain
  • living more mindfully
  • making important decisions
  • overcoming gambling problems
  • learning from your life transitions
  • sparking personal growth and development
  • finding more meaning and purpose in your life
  • exploring your identity, sexuality or spirituality
  • discovering more about who you are and who you’re becoming
  • and even facing your death or terminal illness prognosis on your terms.

If you’re ready to step out of pain and into a richer life, contact me.


Your first face-to-face counselling session
If you’ve never experienced counselling before, it can be a challenging thing to come to your first session. It’s fairly normal to feel a bit nervous or to wonder how you might start talking about the problems you face. It can help to know what to expect, so here’s an outline.

Remember, your first session is another step along your path to healing.

There’ll be a little paperwork, where you’ll be asked some general questions about your background and preferred contact details.

But it’s mainly a chance for you to outline your concerns and hopes, and to get a feel for how we might work together. The therapeutic relationship has been proven to be a pivotal factor in therapy, so it’s important for you to find out how comfortable you feel working with me.

With your permission, I may take some notes during our sessions. There’s also a notepad and pen for you to make notes, too, if you want.

Generally, sessions are weekly, but there’s always room to negotiate this according to your needs.

Similarly, the overall length of your therapy will depend on the issues you’re facing, the depth you prefer to work at, and the arrangements we’ll make accordingly.


Telephone counselling

Telephone counselling works really well for people who are living with illness or a disability, for people who are caring for a family member, or for people who are very busy.

Many of my clients prefer phone counselling, as it’s convenient, confidential and offers the privacy of doing this important therapeutic work from the comfort of your home. It also saves the time and trouble of having to travel to appointments. And if you live in a rural area, it can make counselling very accessible to you. 

Telephone counselling is also offered at a reduced rate, compared to face-to-face counselling.

If you’d like to talk together about how telephone counselling could work for you, just contact me.


Online counselling & email therapy

Are you ready for therapy, but just can’t find the time?
Are you looking for a cost effective form of counselling?
Then you’ll get a lot out of online therapy.

Online counselling is just another way to find your way out of pain and discover your answers to the problems you’re facing.

There’s something so powerful about putting things into words in all kinds of therapy. It helps stop your thoughts from churning around and around endlessly in your mind. It can help you suddenly see things clearly, which is often a huge relief. It sort of gives the problem a shape and turns it into something you can handle easier and navigate around. And then you can see your solutions more clearly, too.

Email counselling is just another way of doing this – through the written word, rather than the spoken word.

And it’s not new. Therapy was being done in writing from the very beginning, with many of Freud‘s clients only exchanging letters with him. It’s just that now we can do that online.

Email therapy works really well for all sorts of issues. And it’s up to you how long or how detailed you want the therapy to be. If you find you’ve resolved what you wanted to in one email exchange, that’s great. Or, you might want to continue working together for even more insights.

I offer email counselling to people throughout Australia and ex-pats in many other countries in the world.

Benefits of email counselling:


  • You can do your therapy from home or anywhere else that’s comfortable for you
  • You save time by not having to travel to therapy
  • You can access counselling even if you live in a rural area, if you’re overseas, or if it’s too difficult to travel right now (perhaps due to mobility issues or if you’re caring for young children)
  • You can do your therapy any time of the day or night, so it works with your schedule
  • You can take your time writing an email over however long you need to, returning to it a few times until you’ve finished
  • You can email at the exact time a challenge strikes – so it’s there for you when you need it most
  • This kind of convenience makes it especially useful if you’re very busy just now, if you’re finding it difficult to physically travel to therapy, or if you’re a new parent struggling to find childcare or much time to yourself.

Therapeutic benefits

  • You’ll have time to really reflect on your situation and thoughts as you write them out, which is already an important step in getting closer to a solution
  • You’ll also have some time before receiving my email to really contemplate what you’ve written, and to see if any new thoughts or behaviours arise after taking that step. Many people say that this time between emails is very helpful.
  • You can re-read our emails again later for even more therapeutic benefit, which can help your new insights really ‘sink in’.
  • You can come back to the questions or wonderings I may have asked you at later times, continuing to work on your issue long after we’ve completed the active email exchanges.
  • You can work at your pace, choosing when to email and when to take a break for a while.

Security and privacy

  • Email counselling offers a certain kind of anonymity which many people perfer.
  • To protect your confidentiality online, I only use secure, encrypted emails for this work.
  • If you don’t already have one, I’ll help you set up an encrypted email account, too.


How does it work?

Email therapy is simply another form of counselling.

It’s conducted in email exchanges.
A single email exchange is one therapeutic email from you and a reply therapeutic email from me. Generally, both these emails are up to around a page in length.

In your first email, you might want to give me an outline of the situation or problem you’re facing, how that feels for you, and what your hopes are.

Then, together, we can explore things like:

  • how you can get untangled from the stress and pain
  • how to support you through a difficult time
  • what this situation really means for you
  • how you’re responding to it – and what some other options might be which can help get you closer to what you actually want in your life
  • who else is involved and how you see their role
  • whether there might be certain thoughts or actions that could be sabotaging you, and how to overcome those
  • whether there are any patterns to this situation that might throw some light on how to solve it
  • how all of this might be happening in a greater context, such as within your family system, and how you can draw from that systemic context to find new perspectives and new solutions to the problems
  • what some of your core values are, and how you can use them to make important decisions
  • and how to look after yourself throughout this whole process.

During our email exchanges, I’ll probably share some therapeutic theories or techniques with you, so you can use them whenever you’d like to. And I’ll ask some therapeutic questions help you open up some new perspectives, so you can unlock some of the answers you already hold within you.


How to get started with email counselling .

  1. Just contact me via email and let me know you’d like to work together.
  2. Within 1-3 business days you’ll receive a client intake form with some basic questions on it, including some background information and contact details. And if you don’t already have a secure email account with encryption (like Outlook), I’ll help you set up a secure, encrypted email account.
  3. Then simply choose how many email exchanges you’d like for now, make your payment here (payment is required in advance), and you can get started on your first email.


When email therapy is not for you:

Your safety and wellbeing is my priority.

There are a few times email counselling may not be appropriate:

  1. If you’re in a crisis situation, including any kind of abuse or domestic violence
  2. If you need immediate crisis support
  3. If you’re having suicidal thoughts, or thoughts of harming yourself or others.

Your client intake form will help us both know whether email counselling is a good option for you just now, or whether I can perhaps assist by suggesting other forms of support for the moment, until you might feel ready to try again later.

If you’re in crisis, please contact your doctor or a crisis centre in your local area:

In Australia, call Lifeline on 13 11 14.
In any other country, visit Befrienders Worldwide or the International Association for Suicide Prevention to find your local services.




Step into a richer life today

Contact me to see how counselling and psychotherapy can help.

© One Life Counselling & Psychotherapy, Grafton, and Gabrielle Gawne-Kelnar 2019. Gabrielle Gawne-Kelnar is a counsellor and psychotherapist, offering counselling and psychotherapy in Grafton on the Mid-North Coast of NSW, and online, serving the Clarence Valley and Mid-North Coast including Coffs Harbour, Ballina, Dorrigo, Bellingen, Byron Bay, and Lismore.


We acknowledge the traditional owners of Country throughout Australia and recognise their continuting connection to land, waters and culture. We pay our respects to their Elders past, present and emerging; and pay particular respect to the Bundjalung, Gumbayngirr and Yaegl nations, traditional owners of the land where the counselling and psychotherapy rooms are located in the Clarence Valley.